If it appears your phone has stopped receiving notifications from school, please complete the steps below to ensure you continue to receive information.

For any further help, please email support@smartshoolwebsites.co.uk

Android Devices

Step 1

Ensure you have the most up to date version of the app:

The most recent version is Version 736 and was released on 7th August 2022

Apple Devices

Step 1

Ensure you have the most up to date version of the app:

The most recent version is Version 3.5.0.0 and was released on 13th August 2022

Step 2

When you have the most up to date version of the app, tap the icon at the top of the screen that looks like a refresh/reload icon.

This will re-link your account with the notification provider

Step 2

When you have the most up to date version of the app, tap the icon at the top of the screen that looks like a refresh/reload icon.

This will re-link your account with the notification provider

Step 3

You can then request a test notification to be sent to your device to ensure everything is running correctly. Please click the button below to complete the request form.

Step 3

You can then request a test notification to be sent to your device to ensure everything is running correctly. Please click the button below to complete the request form.