Please use the form below to contact our support team.
Further help information can be found below, regarding logging in and setting categories etc.
Please use the form below to give as much detail as possible regarding the issues you are experiencing with the app. Please include screenshots if possible
We aim to reply within 24 hours during the working week.
If your app has stopped receiving notifications it is probably due to a number of things. Please try the steps below and then complete the form above so we can send you a test notification to ensure that notifications are working again for you.
Firstly, please ensure you have the latest version of the app. You can check if there is an update available by searching for the app in your App Store. Then, please follow the steps below:
1 – Log out of the app
2 – Delete the app
3 – Reinstall the app
4 – Log in and accept notifications if prompted
5- Go to category settings, check they are ok and press save at the bottom of the screen
Visit either the App Store or Google Play to download our App. It is called ‘Smart School Parent App’
The first time the App opens, you will be asked to accept notifications – please ensure you select “Allow”.
Press Register with Email. Select your school from the drop down at the top then fill in your details to register for the app. Press Register when done.
You can now Login to the app. Select your school from the drop down at the top and enter your details you just registered with and press Login.
After a short tour, your will get an option to Set Categories. Press that and make sure you select the categories relevant for your children. These will be vital for communication.
When you are happy, scroll to the bottom and Save Categories.
We can now link you to your children. Press Settings (the little Cog) and Authorise Children. You will need your Parent ID and Pin which will be provided to you by us in a letter. When you have entered the information, press Authorise. Every parent has their own unique ID & Pin and one code will link all your children. Linking your children allows us to send you direct messages and allows you into the student stats section. More information on that further down the page.
Once you have authorised your children you are all setup. Press the Home button in the bottom left corner to head to the main dashboard.
Anyone can download the App, however if your school has set up the app so that users need a username and password then only those with a valid username and password can access the information.
The App displays information that is freely available on the school website.
Contact your school who will be happy to supply this information. You only need to login to the App once.
Apple have rated the App as 17+ as it gives ‘unrestricted access to the internet’ via the links section. The links within this section are set by school staff and the App opens the native web browser – the same as opening Safari directly.
Google have rated the app as 3+.
The App will be updated periodically to improve features and fix bugs. The App will notify you that there is a newer version available, as well as through the notification area.
The App is supported on all Apple devices running iOS 9 and above, and non Apple devices running Android 4 and above.
This will be due to your data within the school management system being inputted for a second time when your younger child(ren) started school – rather than the second child being added the existing record for you in the school data. If you contact your school they will be able to fix the duplicate record in their data.
Please ensure that you have allowed notifications when the app first runs – this can be double checked in the notifications area within your phone main menu.
Please also ensure that you have selected the correct category(s) that relate to your children.
If the above are all correct, please log out of the app and log in again. This bug will be fixed on the upcoming update.
If you still require help, please email us at support@smartschoolwebsites.co.uk
